FAQ – lad-depot.co.uk

How do I place an order?

Simply browse our product range, add items to your cart, and proceed to checkout. You can pay securely using credit/debit card, PayPal, or bank transfer. Trade account holders can also pay on account with agreed credit terms.

Can I order by phone?

Yes, you can place orders by calling us on +44 (0) 1234 567 890 during business hours. Our team can assist with product selection, availability checks, and order placement.

Can I amend or cancel my order?

Orders can be amended or cancelled within 2 hours of placement, provided they have not yet been dispatched. Please contact us immediately by phone or email to request changes.

Do you offer bulk order discounts?

Yes, we offer competitive pricing on bulk orders. For orders of 10 or more units, please contact our trade team for a bespoke quotation. Trade account holders automatically receive volume-based pricing.

What are your delivery options?

We offer free standard delivery (3-5 working days) on orders over £99. Express next-day delivery is available for £14.99 on orders placed before 2 PM. Saturday delivery is available for £19.99.

Do you deliver to Northern Ireland and the Scottish Highlands?

Yes, we deliver across the whole of the UK including Northern Ireland, the Scottish Highlands, and the Channel Islands. Remote area deliveries may take an additional 1-2 working days. A small surcharge may apply to some postcodes.

Can I track my delivery?

Yes, once your order has been dispatched you will receive a confirmation email with a tracking number and link. You can also track your order through your account dashboard on our website.

Do you offer professional installation?

Yes, we offer professional installation through our network of certified and Gas Safe registered engineers. Installation can be added during checkout or arranged after purchase. Prices vary depending on the product and your location.

Can I install the appliances myself?

Electric appliances such as ovens and hobs can be self-installed if you are confident with DIY, although we recommend a qualified electrician for hardwired products. Gas appliances must be installed by a Gas Safe registered engineer by law.

Do you provide installation guides?

Yes, we provide detailed installation guides for all our product ranges. You can find these on our Installation Guides page, with step-by-step instructions and downloadable PDFs.

What dimensions do I need for built-in appliances?

Each product page includes detailed dimension specifications and cutout requirements. If you are unsure about compatibility, our team can advise on the correct sizing for your kitchen setup. Just contact us with your cabinet dimensions.

What is your returns policy?

We offer a 14-day returns policy on unused and undamaged items in their original packaging. Trade account holders benefit from an extended 30-day returns window. Items must be returned at the customer's expense unless the product is faulty.

How do I return a faulty product?

If you receive a faulty product, please contact us within 48 hours of delivery with photos of the fault. We will arrange a free collection and send a replacement or issue a full refund, including any original delivery charges.

How long do refunds take to process?

Once we receive the returned item and inspect it, refunds are processed within 3-5 working days. The refund will be issued to your original payment method. You will receive an email confirmation when the refund has been initiated.

Who qualifies for a trade account?

Trade accounts are available to landlords, property developers, contractors, kitchen fitters, retailers, and other businesses that purchase appliances regularly. You will need to provide your company registration number and business details.

What benefits do trade account holders receive?

Trade account holders enjoy wholesale pricing (up to 40% off RRP), a dedicated account manager, priority customer support, 30-day payment terms, extended returns window, and access to exclusive trade-only products.

How long does trade account approval take?

Trade account applications are typically reviewed and processed within 48 hours. You will receive an email notification once your account has been approved, along with your login credentials and a welcome pack with your pricing tier details.

Can I place orders on behalf of my clients?

Yes, trade account holders can place orders for delivery to different addresses, making it easy to manage multiple projects. You can specify individual delivery addresses at checkout and add reference numbers for each order for easy tracking.

KT-001

Frequently Asked Questions

Still Have Questions?

Stay Updated